How to change the Approver of an active SCAR/CAR

Created by Kiuey Support Representative, Modified on Thu, Nov 12 at 1:06 PM by Kiuey Support Representative

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OVERVIEW

This guide shows how to change the Approver of a SCAR or CAR that is still active (open).

Who is this for? Internal users

IMPORTANT NOTES

This applies to active SCARs/CARs, for example those with Open status.
The approver is changed from the D0 phase of the SCAR/CAR.

WHO CAN DO THIS

Internal user: Users with access to the SCARs/CARs - RPS lists can change the approver.

Steps

Find the SCAR/CAR and open its details

Open the CARs - RPS (or SCARs - RPS) list, search for the record and make sure the Open filter is selected. Then click Details.

Go to phase D0

Inside the SCAR/CAR, select the D0 phase at the top.

Click Update Approver

In the D0 phase, click the Update Approver button and select the new approver. In some views this button may be labeled Update.

Need more help?

If you have any questions or concerns, please contact Kiuey Support by submitting a ticket or through any of our support channels. Our team will be happy to assist you.

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